Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns should be sent to the following address:

Fatmug Designs

C – 269 , Sector 2, Bawana Industrial Area,

New Delhi -110039 , India

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted:

Products with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to manufacturing defect or transportation damage
Any item that is returned more than 30 days after delivery

Refunds

You can opt for a return from your account. After a return is authorized, a pick-up will be scheduled. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of receipt of your return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@fatmug.in

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded unless there is a manufacturing defect in-transit damage.

Exchanges

We only replace items if they are defective or damaged. If you still need to exchange any product, send us an email at info@fatmug.in and send your items to the following address

C – 269 , Sector 2, Bawana Industrial Area, New Delhi -110039 , India

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns after 15 days

To return your product after the 15 day return period, you should mail your product to

C – 269 , Sector 2, Bawana Industrial Area, New Delhi -110039 , India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach us may vary.

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Refund and Returns Policy