Frequently Asked Questions

We accept Cash on Delivery, all major credit/debit cards, net banking, and UPI payments. Our diverse payment options ensure convenience for customers. Choose the method that suits you best at checkout. 

For our comprehensive return/exchange policy, please visit our dedicated page here. We strive to ensure your satisfaction. If you need to return or exchange a product, we’re here to help. Our policy outlines procedures and eligibility criteria. Feel free to reach out to our support team for assistance.

To track your order, simply visit our “Track My Order” page. Input your order number and email address to access real-time updates on your shipment’s status. Our tracking system ensures transparency and peace of mind throughout the delivery process. Contact our support team for any assistance.

We’re dedicated to ensuring your satisfaction. If you encounter any issues with your order, rest assured, our customer support team is here to assist you promptly. While most concerns can be resolved by checking our website or your customer account, our support team is available to address any queries or resolve issues efficiently.

Absolutely! We prioritise the security of your personal and payment details. Our website employs robust encryption technologies and secure payment gateways to safeguard your information. You can trust that your data is protected throughout the transaction process, ensuring a safe and secure shopping experience.

Yes, modifying or cancelling your order is simple and hassle-free. You can easily make changes or cancel your order by contacting our customer support team. Additionally, if needed, you can cancel your order and place a new one with the desired modifications. We’re here to accommodate your needs and ensure a seamless shopping experience.

Our travel bags are manufactured in India, proudly contributing to domestic manufacturing and supporting the local workforce. By choosing our products, you’re not only getting top-quality travel gear but also aiding in the growth of our nation’s economy and employment opportunities.

If an item you desire is out of stock, we offer options to ensure you’re promptly notified upon its availability. You can sign up for notifications to receive updates when the item is back in stock. Additionally, we strive to prioritise displaying in-stock items to streamline your shopping experience.

Our shipping rates are free, ensuring a cost-effective experience for our customers. Delivery times are conveniently displayed on the product detail page. Typically, orders are shipped the next day and may reach you within 3-5 days, varying based on your location. Rest assured, we prioritise timely delivery for your convenience.

Certainly! We frequently offer promotions and discounts to enhance your shopping experience. Discounts are prominently displayed on product pages, and additional savings may be available through coupons, signing bonuses, or festive offers. Moreover, we provide bulk discounts and rewards for repetitive purchases. You can also utilize your wallet balance for added convenience. Stay updated for our latest deals!

Yes, we offer gift cards or vouchers that can be purchased and redeemed on our website, providing a convenient gifting option for your loved ones. These cards come with terms and conditions, ensuring a seamless redemption process. Treat your friends and family to the gift of choice with our versatile gift cards!

Mostly, orders are placed exclusively through our website for the convenience and security of our customers. We do not accept orders over the phone or through WhatsApp. However, exceptions are made for bulk orders and corporate purchases, where personalised assistance is provided. Thank you for understanding.

Absolutely not! The price displayed on our website includes all applicable taxes and charges. There are no hidden fees, shipping costs, or handling charges added later. We believe in transparency and prioritise providing a straightforward and customer-centric shopping experience. Shop with confidence knowing that the price you see is the price you pay.

Our travel bags are crafted from high-quality materials, reflecting our commitment to excellence. While the specific material may vary depending on the product, we primarily use polyester of various kinds to ensure durability and performance. You can find detailed specifications for each product listed on its respective page. Quality is our top priority, ensuring your satisfaction with every purchase.

We stand behind the quality of our travel bags with a 6-month warranty. Additionally, our customer-centric return policy ensures your satisfaction. If you’ve purchased from another channel, simply register your warranty here for seamless support. We prioritise your peace of mind and strive to provide exceptional service throughout your journey.

We appreciate your interest! While we don’t offer customization for single orders, we do provide this service for bulk and corporate orders. Please contact our customer support team to discuss bulk quantity discounts and personalised logo options. We’re here to cater to your specific needs and ensure your satisfaction.

Currently, we do not offer gift wrapping or special packaging services. However, our products are meticulously crafted and packaged to ensure they arrive in pristine condition. We focus on providing high-quality standard products that meet your expectations. If you have any further inquiries, please feel free to reach out to our customer support team.